Shipping & Returns
All prices on 'Nana Judy ' are in Australian dollars (AUD) and inclusive of GST.
STANDARD SHIPPING / POSTAGE
We are only shipping in Australia and NZ. NANA JUDY is based in Australia, and all orders placed prior to 2PM EST will receive next day delivery in metropolitan Australian areas.
All deliveries will be sent via Australia Express Post unless otherwise specified. Postage rates are as follows:
Australia – Free Express Shipping
New Zealand – Free Shipping via AUS POST Express (1-2 day service)
All other countries - Apologies due to COVID and shipping delays it is best we do not ship for now to other countries to avoid disappointment in delays.
We accept VISA, MasterCard, CreditCard and PayPal payments. All payments are processed via Shopify. If you are a PayPal member, you can also pay using your PayPal account.
OUT OF STOCK ITEMS
If an item you have ordered is out of stock or unavailable for some reason, we will contact you immediately to arrange a refund or exchange.
We check all items before sending to ensure they are of the highest quality. If an item is faulty we will provide a replacement or store credit
We have a 30 day return policy. If you wish to return an item please fill out the returns form with your details within 30 days of delivery.
We are happy to accept returns as long as the item is new, unused, with all packaging intact and tags attached. We unfortunately can’t accept items if they are worn or washed.
If the item is new with tags we will happily exchange the item or issue a store credit.
If you have returned your order and the item requested in your return is not available, we will contact you to arrange an alternative. We cannot guarantee an item will be in stock from the time of your return.
All returns must be returned to the below address and once received we will process and if applicable return to you with the freight to you our cost as we love our customers!
To download Returns Policy form, Please click link below -
We are committed to protecting your privacy. The information we collect is for our records only and will not be passed on to any third parties.