Shipping & Returns
Shipping & Returns
All prices on NANA JUDY are in Australian dollars (AUD) and inclusive of GST.
STANDARD SHIPPING / POSTAGE
All deliveries will be sent via Australia Parcel Post unless otherwise specified. Postage rates are as follows:
Australia – Free Parcel Post Shipping on all orders over $29.95AUD
New Zealand – Free Shipping via AUS POST International on all orders over $29.95AUD
All other countries - $25.00AUD – Australia Post, Express service - please allow 8-10 business days for International orders to be delivered from the dispatch date.
We accept AFTER PAY, VISA, MasterCard, CreditCard and PayPal payments. All payments are processed via Shopify. If you are a PayPal member, you can also pay using your PayPal account.
We have a 30 day return policy. If you wish to return an item please complete the returns form with your details within 30 days of delivery.
We are happy to accept returns as long as the item is new, unused, with all packaging intact and tags attached. We unfortunately can’t accept items if they are worn or washed.
If the item is new with tags we will happily exchange the item or issue a store credit.
If you have returned your order and the item requested in your return is not available, we will contact you to arrange an alternative. We cannot guarantee an item will be in stock from the time of your return.
Please note that NANA JUDY will not cover the postage costs on an item being returned.
To download Returns Policy form, please click link below -
ITEMS PURCHASED ON SALE/ DISCOUNTED.
Please understand as we provide free shipping to our customers, items purchased on sale cannot be returned or exchanged.
We check all items before sending to ensure they are of the highest quality. If an item is faulty we will provide a replacement or store credit.
We are committed to protecting your privacy. The information we collect is for our records only and will not be passed on to any third parties.